Delivery & Conditions

Delivery

We aim to dispatch all items that are in stock in our online boutique within 2 working days of receipt, subject to order confirmations and payment received. We aim to dispatch all orders on items that are made to order within 3 weeks of receipt, subject to order confirmations and payment received.

The hats or headpieces will be delivered to the address provided by you on the order form. We cannot be responsible for errors in the delivery information that you supply to us.

Any dates quoted for delivery are approximate only. We shall not be held liable for any delay in delivery times, however caused. If however, we are unable to deliver your order by the date stated for delivery, the buyer shall be entitled to cancel the order at any time before delivery takes place.

We are able to deliver to most global locations but if you do not live within the United Kingdom, Europe or the USA, please contact us for a separate shipping quote.

UK Mainland Delivery:

Deliveries within the UK are sent via Royal Mail Special Delivery. A signature will be required upon receipt of delivery.  Delivery will be before 1pm the Next Working Day after despatch.

Deliveries outside the UK:

International orders are usually delivered within 10 working days, however please be aware that the items may be subject to delays in customs.

Orders will be delivered via international registered post. A signature will be required upon receipt of delivery.

We are not liable for damage incurred to hats in transit or for non-delivery. You will become the owner of the hats you have ordered once they have been dispatched to you. Once hats have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Returns Policy

When trying your hat or headpiece on, please take special care.  Please ensure that your make-up does not transfer on to the hat or headpiece.  If the product is marked by make-up, we are unable to accept the Return and will not issue a refund.  Your product will be returned to you via our Standard Delivery.

At Emily-London we take pride in our customers being fully satisfied with their order and the hat that they have selected in our online store. If however you wish to return your item (s), please follow our returns procedure, stated below;

(a) We must receive written confirmation via email (emilybaxendale@emily-london.com) within 48 hours of receipt of the hat or headpiece that you wish to make a return and receive a full refund. The reasons for this return must be clearly stated.

(b) We must receive the returned hat within 14 days following our written acceptance via email of your return.

(c) The hat must be returned by Royal Mail Special Delivery within the UK (guaranteeing Delivery before 1pm the Next Working Day after despatch), and via international registered post outside of the UK, with a signature required. The cost of this postage must be paid by you.

(d) The returned hat or headpiece must be unworn, entirely in its’ original condition and packed carefully in its’ original packaging.

(e) The returned hat or headpiece must be sent to Emily-London, 195 Replingham Road, Wimbledon, London SW18 5LY, United Kingdom.

(f) We do not take any responsibility for returned items that are not received and request that you contact Royal Mail or your alternative delivery company if outside of the UK, directly.

Exclusions

The following items may not be returned under this policy:

– Made-to-order items that have been custom made for you (i.e. where a hat’s design is amended in accordance with your specific requirements or where a hat has been specifically made for you in a certain colour).

Refunds

We will send you a refund for the full price of any hat properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges, if these have been paid by the customer, and excluding the costs of returning the hat to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

Internet Browsers

Whilst Emily-London takes every step to represent the items in our online boutique accurately, we cannot be held responsible for any discrepancies between the colours of the hats and how the colours might appear on your screen: How the shop is viewed may vary slightly between different browsers.

VAT Registration Number

222 0534 60