Delivery:

We aim to dispatch all orders on items that are in stock in our online boutique within 2 working days of receipt, subject to order confirmations and credit card authorization. We aim to dispatch all orders on items that are made to order within 3 weeks of receipt, subject to order confirmations and credit card authorization.

The hats will be delivered to the address provided by you on the order form. We cannot be responsible for errors in the delivery information you supply to us.

Any dates quoted for delivery of the hats are approximate only and we shall not be liable for any delay in delivery of the hats however caused. If however we are unable to deliver your hats by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before delivery takes place.

We are able to deliver to most global locations but if you do not live within the United Kingdom, Europe and the USA please contact us for a separate shipping quote.

UK Mainland Delivery:

Deliveries within the UK are sent via first class registered post. A signature will be required upon receipt of delivery.

Deliveries outside the UK:

International orders are usually delivered within 10 working days, however please be aware that the items may be subject to delays in customs.

Orders will be delivered via international registered post. A signature will be required upon receipt of delivery.

We are not liable for damage incurred to hats in transit or for non-delivery. You will become the owner of the hats you have ordered once they have been dispatched to you. Once hats have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Returns Policy:

At Emily-London we take pride in our customers being fully satisfied with their order and the hat they have selected in our online boutique.

We have created this 5 working days returns policy to enable you to return products to us in appropriate circumstances:

(a) We must receive written confirmation via email (emilybaxendale@emily-london.com) within 48 hours of your receipt of the hat, that you wish to return it and receive a full refund. The reasons for this return must be clearly stated.

(b) We must receive the returned hat within 5 working days following our written acceptance via email of your return.

(c) The hat must be returned by first class recorded delivery within the UK, and via international registered post outside of the UK, with a signature required. The cost of this postage must be paid by you.

(c) The returned hat must be unworn, entirely in its' original condition and packed carefully in its' original packaging.

(d) The returned hat must be returned to Emily-London, Studio 06 Hurlingham Studios, Ranelagh Gardens, London SW6 3PA, United Kingdom

(e) We do not take any responsibility for returned items that are not received and request that you contact Royal Mail or your alternative delivery company if outside of the UK, directly.

Exclusions

The following items may not be returned under this policy:

- Made-to-order items that have been custom made for you (i.e. where a hat's design is amended in accordance with your specific requirements or where a hat has been specifically made for you in a certain color).

Refunds

We will send you a refund for the full price of any hat properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges, if these have been paid by the customer, and excluding the costs of returning the hat to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

Internet Browsers:

Whilst Emily-London takes every step to represent the items in our online boutique accurately, we cannot be held responsible for any discrepancies between the colors of the hats and how the colors might appear on your screen: How the shop is viewed may vary slightly between different browsers.