We aim to dispatch all items that are in stock in our online shop within 2 working days of receipt. We intent to dispatch all orders on items that are made to order within 3 weeks of receipt. Dispatchs are subject to order confirmations and payment received.
Your Headwear will be delivered to the address provided by you on the order form. We cannot be responsible for errors in the delivery information that you supply to us.
Any dates quoted for delivery are approximate only. We shall not be held liable for any delay in delivery times, however caused. If however, we are unable to deliver your order by the date stated for delivery, the buyer shall be entitled to cancel the order at any time before delivery takes place.
We are able to deliver to most global locations. Please contact us if you require an urgent Delivery Date outside the United Kingdom, Europe or the USA.
Unfortunately, DHL do not deliver to Russian residential addresses. Nonetheless, if you have a company or business address this can be facilitated. If you do not, Royal Mail can deliver to residential addresses but please be aware this will extend delivery dates.
UK Mainland Delivery: Deliveries within the UK are sent via Royal Mail Special Delivery. A signature will be required upon receipt of delivery. Delivery will be before 1pm the Next Working Day after despatch.
Deliveries outside the UK: International orders are usually delivered within 7 working days. However please be aware that the items may be subject to delays in customs.
Orders will be delivered via our International Shipping Couriers. A signature will be required upon receipt of delivery.
We are not liable for damage incurred to hats in transit or for non-delivery. You will become the owner of the hats you have ordered once they have been dispatched to you. Once hats have been delivered to you they will be held at your own risk. We will not be liable for their loss or destruction.
Customs: While we do everything we can to make sure your order is cleared by Customs, we advise that you check with your local Customs, before importing anything to your country that may be stopped or have charges applied. Emily-London will not be liable for charges if your shipment is stopped, charged for or disposed of at Customs.
When trying your hat or headpiece on, please take special care. Please ensure that your make-up does not transfer on to the hat or headpiece. If the product is marked by make-up, we are unable to accept the Return and will not issue a refund. Your product will be returned to you via our Standard Delivery.
At Emily-London we take pride in ensuring our customers are fully satisfied with their order. If however you wish to return your item (s), please follow our returns procedure, stated below;
(a) We must receive written confirmation via email (emilybaxendale@emily-london.com) within 48 hours of receipt of the hat or headpiece that you wish to make a return and receive a full refund. You must clearly state the reasons for this return.
(b) We must receive the returned hat within 14 days following our written acceptance via email of your return.
(c) The hat must be returned by Royal Mail Special Delivery within the UK (guaranteeing Delivery before 1pm the Next Working Day after despatch), and via international registered post outside of the UK, with a signature required. The cost of this postage must be paid by you.
(d) The returned hat or headpiece must be unworn, entirely in its’ original condition and packed carefully in its’ original packaging.
(e) The returned hat or headpiece must be sent to Emily-London Headwear, 4 Crescent Stables, Putney, London, SW15 2TN, United Kingdom.
(f) We do not take any responsibility for returned items that are not received and request that you contact Royal Mail or your alternative delivery company if outside of the UK, directly.
Exclusions
This policy does not allow returns for the following items:
– Made-to-order items custom-made for you. This applies to orders where we amend the design in accordance with your specific requirements, or make a hat specifically for you in a certain colour.
We will send you a refund for the full price of any hat properly returned by you in accordance with the terms of this returns policy. The refund excludes the original delivery charges, if the customer paid them. It also excludes the costs of returning the hat to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
The refund will be processed as soon as possible, and in any case, within 30 days of receiving your returned product.
Whilst Emily-London takes every step to represent the items in our online boutique accurately, we cannot be held responsible for any discrepancies between the colours of the hats and how the colours might appear on your screen. How the shop is viewed may vary slightly between different browsers.
222 0534 60